Refund Policy

We may offer a free trial for new customers. The free trial allows users to evaluate the platform before purchasing a subscription.

Staff Scheduling operates on a recurring subscription model. Subscription fees are billed in advance on either a monthly or annual basis depending on the plan selected during checkout.

By subscribing, you authorize us and our payment provider to charge the applicable subscription fees using your selected payment method.

We offer a full 14-day refund window with no exceptions or conditions for all new subscriptions.

• If you are not satisfied with Staff Scheduling for any reason within the first 14 days of your paid subscription, you are entitled to a full, unconditional refund.
• This applies to both monthly and annual plans.
• There are no hidden conditions, fees, or exceptions to this 14-day policy.

You may cancel your subscription at any time through your account settings.

When you cancel:

• Future recurring charges will stop.
• Your subscription will remain active until the end of the current billing period.
• Access to premium features may be restricted after the subscription expires.

Annual subscriptions are offered at discounted pricing.

Like all of our subscriptions, annual plans are fully covered by our 14-day no-questions-asked refund guarantee. After the initial 14-day window, annual plans are non-refundable.

To request a refund, please contact:

Email: [email protected]

Please include:

Approved refunds are issued through the original payment method used for the purchase.

Processing times vary depending on the payment provider and financial institution, but most refunds are completed within 5–15 business days.

If you have any questions regarding this Refund Policy, please contact: